We would request your understanding for the fact that, with the flood of
inquiries we receive every
day, we cannot always answer. Naturalry, we endeavour to help you, but
many of the inquiries we
receive are so complex and work-intensive that we can frequently only
attend to them later.
In order to simplify working on them for us, please always state your telephone
Frequently, more can be clarified in a minute technical discussion than in
a number of e-mails
sent to one another.
As a matter of principle, you can order by telephone, mail, fax, e-mail.
In written orders, you should state not only the corresponding article
number and quantity, but also
the precise designation of the part, the precise type of motor-bike and
the corresponding year of
construction. Further, we also need your exact address and telephone
Please also teIl us how you would like to pay (see below).
Depending upon the scope and degree of difficulty of the order, dealing
with it can take a few days
or a number of weeks.
Orders received are not confirmed as a matter of principle.
PIease do not send us cash.
Delivery/payment inside Germany can be done by:
- COD by mail
- Direct bank debit
- Credit card (EC, VISA, MASTER, AMERICAN EXPRESS)
outside Germany can be done by:
- Pro-forma invoice (after receipt of the amount of the pro forma invoice, we send
you the goods)
- Credit card
(VISA, MASTER, AMERICAN EXPRESS)
As a matter of
principle, you have a right of teturn on all goods (except for books and
within 8 days.